Tag: Written

Warranty 101

2-collision-repair-advertisementPeople in need of an auto body repair shop in Salt Lake City should only use auto body shops that offer a full and written warranty for their repairs. What does “warranty” mean in this context? Very simply, a warranty is a guarantee or promise made by the auto body shop to its customer that their work will actually fix the damage to the car and the car will then operate normally after it has been repaired. If the damage is not repaired by the auto body shop to the customer’s satisfaction then the auto body shop will be obligated to complete the repairs at no additional cost to the customer. If the auto body shop refuses to complete the repairs, the warranty can then be legally enforced by a court through legal action. If it comes to this the auto body shop will typically be required to pay money damages to the customer.

 

Sometime the auto body repair shop will be ordered to make the repairs by the court. This is called “specific performance.” However, this is not a remedy courts normally like to use in this situation because if the repair shop refused to fix the problem correctly the first time it is unlikely the repair shop will be motivated to do the best job the second time around. Specific performance is usually used when there is no other person who can perform the work that was originally warrantied in the first place.

 

Fortunately, there are many auto body and collision repair shops in Salt Lake City. This competition makes it unlikely that a reputable auto body shop would fail to offer a full, written warranty for their work. But it is always a good practice to make sure there is a full, written warranty agreed to by both the auto body repair shop and the customer.